EFFECTIVE OCTOBER 9, 2026
Privacy Policy
This policy covers the TWB Media Group, LLC website, its inquiry form, and its customer-service SMS program.
Information we collect
When you submit an inquiry, we collect your name, email address, service interest, and message, plus your organization and phone number if provided. We record whether you chose SMS, the submission date and time, the form URL, and the version and text of the consent disclosure presented.
How we use information
We use submitted information to review and respond to your inquiry, provide requested services, maintain support records, and document messaging preferences. Providing a phone number alone does not enroll you in SMS. Email is the default follow-up method.
Mobile information and SMS consent
We do not sell mobile information or share it with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent are excluded from other data-sharing uses and are not shared with third parties for their own purposes. Service providers may process information only as needed to operate this website, deliver communications, or support customers on our behalf.
Service providers and website operation
Our website hosting and messaging providers process data needed to deliver these services. Website infrastructure may process technical request data for operation, security, and abuse prevention. This inquiry form stores submissions in a protected database for TWB’s review; it does not automatically email them or send SMS. This site does not add advertising trackers or an analytics service. Linked customer portals and external websites have their own privacy policies.
Access, security, and retention
Inquiry records are restricted to authorized TWB administration. We keep information while needed to handle inquiries, deliver services, retain evidence of consent, honor opt-outs, and meet applicable obligations. Contact us to request access, correction, or deletion. We may retain records needed to honor a messaging opt-out or meet recordkeeping obligations. Do not submit passwords, payment details, or sensitive personal information through this form.
Your SMS choices
SMS consent is optional and is not required to purchase services or submit an inquiry. Message frequency varies based on requests and service activity. Message and data rates may apply. Once SMS is active, reply STOP to opt out or HELP for assistance. You can also contact support@twbmediagroup.com or call 717-758-9132 about your preferences. See the SMS Terms.
Contact and updates
For privacy questions or requests, email info@twbmediagroup.com or call 717-758-9132. Updates to this policy will appear here with a revised effective date.